Refund policy

REFUND POLICY

At Whispering Roses, all arrangements are handcrafted and personalised to order. Due to the perishable and custom nature of our products, we have the following policy:

  • No refunds or exchanges for change of mind. As our products are made to order and cannot be resold, we are unable to offer refunds or exchanges for change of mind purchases.
  • Customer responsibility for personalisation. Customers are responsible for ensuring all personalisation details provided at the time of ordering are correct, including spelling, text, and colour choices. We are not liable for errors resulting from incorrect information provided by the customer.
  • Customer responsibility for delivery address. Customers are responsible for providing a correct and complete delivery address at the time of ordering. No refund will be provided in the event of a failed or incorrect delivery resulting from an incorrect address supplied by the customer.
  • Failed delivery due to recipient not being home. If a delivery attempt is unsuccessful because the recipient is not home, a redelivery fee will apply. We are not responsible for the perishable nature of the arrangement in the event of a failed delivery.
  • Damaged or incorrect orders. If your order arrives damaged or is incorrect due to an error on our part, please contact us within 24 hours of receipt at info@whisperingroses.com.au with photos and we will work to resolve the issue promptly.

  • Perishable Goods.

    Due to the perishable nature of fresh floral products, any complaints, concerns, or claims regarding the quality or condition of your order must be raised within 24 hours of delivery or collection. Claims submitted after this period may not be accepted, as we are unable to assess the condition of perishable goods beyond this timeframe.

    To lodge a complaint, please contact us promptly with your order details and, where possible, photographic evidence of the issue. We will work with you to reach a fair resolution in accordance with the Australian Consumer Law.

  • Order Cancellations

    As all orders are personalised and made to order, cancellations must be requested within 2 hours of placing your order by contacting us at info@whisperingroses.com.au. After this period, production may have commenced and we are unable to accept cancellations or offer refunds. Orders that have already been dispatched cannot be cancelled.